FAQ

Bo Flex has a minimum 3 month membership term, chargeable in advance. At 25 per week that means a total cost of 300 (plus set up charge) to give Bo a go.

This should make trying the Bo Flex approximately free when compared to driving, taxi, and public transport.

There are fixed costs associated with setting up a new member and their access to Bo Flex, and with less than a 3 month term it is not viable for us to run the programme.

This is also why the Bo Flex is limited and on a first come, first serve basis.

For the Bo Flex 2025 set up most Flex Members will receive access to Bo through a direct delivery by the Bo team.

This allows us to answer any riding questions you may have.

For certain long distance deliveries, or where waiting on a team delivery would result in late shipment, DPD or an equivalent tracked courier will be used.

Before taking out a Bo Flex, please note that the minimum term is 3 months after which you can cancel monthly.

For the pilot we have not yet introduced automated membership management so you do have to email flex@bo.world to arrange cancellation.

That has the benefit that you will not have to go through a hideous automated questionnaire to explain why you want to cancel - once the membership has been correctly identified it will be ended as efficiently as possible.

No, Bo Flex gives membership access to the same technology as a full Bo purchase.

Bo Flex does not guarantee access to a brand new Bo Model-M, however the latest Bo technology will always be delivered.

The first allocation of flex memberships was February 2025, and monthly thereafter.

When demand exceeds supply we will endeavour to take units from retail stock and bring start dates forward, however this is not guaranteed.

Either ride to your nearest Bo retailer or request a collection.

If delivering to store we request that the Bo is returned within 5 days of the prior month end to avoid an additional month charge.

There is no charge for ending the Bo Flex, however for end of membership collections there is a 49 shipment fee, and a courier vehicle will be sent to collect your Bo from a place of your choosing.

Detailed photographs with time and location stamps are taken prior to loading, specifically to ensure that no damages are charged which are not directly attributable to your Flex period. If these photos are not taken you will not be charged for damages to the vehicle.

On return of the vehicle your membership introductory deposit will be refunded.

Full Loss - 499 plus any rental paid 

Small Scratch <5cm - 150

Large Scratch >5cm - 250

Small Dent <£/€1 coin - 180 

Large Dent >£/€1 coin - 250-499 depending on repairability 

Flat Tyre (at any time) - 35

Broken Plastic (any) - 49

Broken light (any / all) - 129

Broken LnL - 89

Broken Charge Port - 59

Broken/missing Charger - 69

Missing toolkit - 29

Collection fee - 49

Worn out Airdeck - 0 

Worn out Grips - 0 

Worn out brake - 0 

If you have questions regarding any of these charges please contact flex@bo.world, and we can discuss the detail of the charge rate and the circumstances where it applies / does not apply.

Bo Flex is a zero-commitment way for the scooter-curious to experience a revolutionary new type of vehicle.

To join Bo Flex you make a refundable Membership deposit of 499 and an initial 3 month membership fee of 300.

At the end of the initial membership period you are welcome to renew or cancel your Flex Membership on a monthly basis, depending on your requirements.

At any stage you are also welcome to request a depreciated valuation of your Bo and make full purchase. While Flex is not a rental, rent-to-buy, or finance product, vehicle depreciation will normally offset a majority of the membership charges.

If the Bo gets damaged while being used on Flex there are charges (detailed above). Before any Bo is delivered or collected it is carefully photographed with location and timestamps to ensure that no damages are attributed incorrectly.

While on Flex Membership if your vehicle develops a manufacture issue or requires servicing it is automatically replaced, regardless of whether it is still within the normal warranty period or not. Damage and neglect, however, are chargeable,

If you wish to use the vehicle on public roads it is your responsibility to insure and license it appropriately. If the vehicle is stolen, lost or seized then that will result in the full security deposit being charged.

The full, detailed, comprehensive small print and schedule of charges are available here

You can select your start month and secure a membership here